THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD processes personal data concerning you (hereinafter ‘Personal Data’) in connection with the use of this website Visit Nantes Vineyard (hereinafter ‘Site’).
As the data manager, we respect your private life and we protect the Personal Data of those who use our Site.
This current policy has the aim of informing you how your Personal Data is collected, processed and used and your rights in terms of the protection of Personal Data, with regard to the applicable legal acts, notably Law 78-17 of January 6th 1978 relating to information technology, files and freedoms, called ‘Information technology and freedoms’, in its most recent version, and the RGPD or Règlement Général sur la Protection des Données (General Regulations on the Protection of Data), which has been in force since May 25th 2018.
This Policy sets out the principles and guidelines for the protection of your Personal Data, which includes Personal Data collected on, or via, the Site.
THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD collects Personal Data (for example: on line, including email, and off line); this policy covers all methods of gathering and processing.
Personal Data means any information relative to an actual person, whether identifiable or not. A person is ‘identifiable’ when they can be identified, directly or indirectly, principally using an identification number or one or more elements that are unique to them.
Non-Personal Data relates to information which does not reveal the identity of a person.
The data manager of your Personal Data is the legal entity OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS, 5 allée du Chantre, 44190 CLISSON, FRANCE. ; certain technical services such as online booking of accommodation services via the open pro solution or activities and ticketing, the open ticket solution and online payment via the oneshotpay solution are handled by our technical service provider Alliance réseaux. In accordance with Article 28 of the RGPD, this provider is bound by a strict confidentiality clause which forbids all non-agreed usage of the data they hold and which requires them to carry out technical and organisational measures to satisfy the requirements in the protection of Personal Data.
Security and confidentiality of Personal Data
We consider your Personal Data to be confidential.
We endeavour to take reasonable technical measures to prevent possible loss or misappropriation regarding the collection or storage of the data that you have provided us with, and to prevent any communication to unauthorised third-parties.
However, despite these measures, the internet is an open system and we are unable to guarantee that unauthorised third-parties will not bypass said measures or used your Personal Data for illegitimate purposes. Consequently, THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD will not be held responsible for any fraudulent recovery of your Data, for whatever purpose that may be.
The Site may provide links to third-party websites that may interest you.
THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD does not exercise any control over the content of these third party sites, nor how the third-parties gather Personal Data. Consequently, THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD declines all responsibility concerning third party processing of your Personal Data. It is your responsibility to inform yourself of these third-parties’ Privacy Policies.
Purpose of data collection
We process your data, wholly or partially, in order to:
- allow you to browse our Site and Apps and to adapt our content from your access point for a better browsing experience;
- remember information you have provided through forms;
- enable you to purchase services via Alliance réseaux’ open ticket and open pro solutions
- allow you to open and manage an account in order to access all the features and options offered by the Site
- send information and/or external communications;
- send commercial offers if you have consented to it by checking the corresponding box in the dedicated form
- analyse the audience and traffic on the SiteY
Your Personal Data is used by our own management teams and our technical service providers.
Personal Data may include:
All other Personal Data may be considered relevant for purposes set out below.
Cookies and other tracers
Cookies, or other similar tracers, are files used by a server to interact with the browser. Cookies allow for status information to be sent while a user is browsing the site. Status information can be, for example, a session identifier, language, expiry date, a response domain, etc. Cookies allow for the status information to be kept, during its period of validity, while the browser accesses different pages on a site or when the browser returns to the Site later. Only the sender of the cookie can read or modify the information which it contains. There are different types of cookies:
session cookies which disappear as soon as you leave the browser or the site;
permanent cookies permanents which stay on your hard drive until the end of their time period (maximum 12 months) or until they are deleted using your browser.
You can access your cookies through your control panel (mettre lien vers panneau des cookies), where you can manage the settings for the placement and reading of the cookies.
How to disactivate cookies
Certain cookies require your consent. When you first visit the Site, an information banner will inform you that, by continuing to browse on the Site, the above-mentioned cookies, or tracers, will be installed on your device, in order for your to benefit from the functionality of the Site. If your browser is configured to refuse all cookies or tracers, this may impede your browsing experience, as you will be unable to access to some of our services, for which THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD will have no responsibility.
General contact form
Accessible from all the tops of the pages by the icon envelope and all the pages footers in the mention “contact” of the site menu.
The data are transmitted by the user of the site who wishes to make a remark or an alert. The information collected from this form is transmitted to the department in charge of managing the remarks on Visit Nantes Vineyard website . The maximum period of storage of your data is 36 months.
Group contact form
Accessible via the home page by clicking on the “estimate request” button. Or in the group bookings pages by clicking on the “write to us” button
The data are transmitted by the user of the site who wishes to make a comment or request a quote or a reservation for group services. The information collected from this form is transmitted to the department in charge of managing group service reservations on Visit Nantes Vineyard website. The maximum period of storage of your data is 36 months.
Accessible from each service provider page via the icon envelope and prompts it to “write to the owner”. The data are transmitted by the user of the site who wishes to make a remark or make a reservation with the owner. The information collected from this form is transmitted to the owner and is only used for this purpose by Visit Nantes Vineyard website. The maximum period of storage of your data is 36 months.
Brochure request form
Accessible from all the footers of all the pages mention “brochures” of the site menu. The data are transmitted by the user of the site who wishes to make a remark or make a reservation with the owner. The information collected from this form is transmitted to the reception services of Clisson and Vallet on Visit Nantes Vineyard website. The maximum period of storage of your data is 36 months
Personal data processing form
Accessible from the policy privacy page and all the bottom of the above-mentioned forms… The data are transmitted by the user of the site who wishes to confirm his acceptance of the processing of his personal data or express his refusal of this processing. The information collected from this form is transmitted to the technical service of THE TOURIST OFFICE OF THE AREA OF THE NANTES VINEYARD in charge of managing the application of the European General Regulations on the Protection of Data and is only used for this purpose. The maximum period of storage of your data is 36 months.
In accordance with the applicable laws in terms of protection of Personal Data, in particularly, you have the right to access, rectify or remove data concerning you and the right to obtain a copy of the Personal Data which we hold in a structured electronic format (portability).
You also have the right of opposition for legitimate purposes regarding the processing of your Personal Data and the right of opposition to your Data being used mainly for commercial purposes.
You can exercise these rights by addressing your requests via mail to us at the following address : Office de Tourisme du Pays du vignoble nantais, 5 allée du Chantre, 44190 Clisson,or directly personal data processing Form.
We are committed to responding to these requests within within one month of receipt of the request. This may be extended to two months, according to the complexity and the number of requests received.
In case of dispute regarding exercising your rights, you have the option to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.
Storage of data
We will only keep your Personal Data for a period that is required by and proportionate to its usage. The maximum time period is 3 years from the last exchange you initiated with us.
After the said time periods, your data will be deleted.
We invite you to reread it often.
For more information on your rights, please visit the Commission Nationale Informatique et Libertés site, and particularly this page https://www.cnil.fr/fr/comprendre-vos-droits
Updated: 2019 5 22nd