Preamble
L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS processes personal data (hereinafter referred to as “Personal Data”) concerning you when you use this website (hereinafter referred to as the “Site”).
As data controller, we respect the privacy and protect the personal data of the users of our Site.
The purpose of this policy is to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of the protection of personal data with regard to the provisions applicable in this area, in particular Law 78-17 of 6 January 1978 relating to information technology, files and freedoms known as “Informatique et libertés” in its latest version and with the RGPD (General Data Protection Regulation) adopted on 27 April 2016 and entered into force on 25 May 2018.
Scope of this personal data protection policy
This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or via – the Site.
L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS collects Personal Data (for example: online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.
The notion of Personal Data refers to any information relating to an identified or identifiable natural person. A person is “identifiable” if he or she can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements that are specific to him or her.
Non-Personal Data” is information that does not allow a person to be identified.
Data controller
The person responsible for processing Your Personal Data is the legal entity SPL CLISSON SEVRE LOIRE TOURISME Head office: 13 rue des Ajoncs 44190 CLISSON, FRANCE. Certain technical services such as online booking of accommodation services via the open pro solution or activities and ticketing via the open billet solution and online payment via the oneshotpay solution are entrusted to our technical service provider Alliance réseaux. In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it that is not provided for in the service contract and which requires it to implement technical and organisational measures that meet the requirements of security and protection of personal data.
Security and confidentiality of personal data
We consider Your Personal Data to be confidential.
We endeavour to take reasonable technical measures to prevent any loss or misappropriation during the collection or storage of data that you may have communicated to us, and to prevent any communication to unauthorised third parties.
However, despite these measures, the Internet remains an open system and we cannot guarantee that unauthorised third parties will not be able to circumvent the measures in question or use Your Personal Data for illegitimate purposes. Consequently, L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS cannot be held responsible in the event of fraudulent recovery of your data for any use whatsoever.
The Site may provide links to third party websites that may be of interest to you.
L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS has no control over the content of third party sites or over the practices of these third parties with regard to the protection of any Personal Data they may collect. Consequently, L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS declines all responsibility concerning the processing of Your Personal Data by these third parties. It is your responsibility to find out about the personal data protection policies of these third parties.
Purposes of data collection
We process your data in whole or in part for the purposes of :
enabling you to browse our site and adapting our content to your terminal in order to improve your browsing experience
store the information you have entered in forms (your user account, for example);
allow you to purchase services via Alliance réseaux’ open ticket and open pro solutions
enable you to make interactive and personalised use of our site;
allow you to open and manage an account in order to access all the features and options offered by the Site
send information and/or external communications;
send you commercial offers if you have consented to this by ticking the relevant box on the dedicated form
analyse the Site’s audience and traffic.
The recipients of Your Personal Data are our own management teams and our technical service providers.
Data collected
Personal Data
Personal Data may include the following:
Last name ;
First name ;
E-mail address ;
Postal address
Telephone number;
And any other Personal Data that may be relevant for the purposes set out below.
Cookies and other trackers
Cookies, or other similar identifiers, are files used by a server to communicate with the browser. Cookies make it possible to send status information when a user consults a site. Status information can be, for example, a session identifier, a language, an expiry date, a response domain, etc. During their period of validity, cookies enable status information to be retained when a browser accesses the various pages of a website or when the browser subsequently returns to the said site. Only the sender of a cookie can read or modify the information contained in it. There are different types of cookies
session cookies, which disappear as soon as you leave the browser or site ;
permanent cookies, which remain on your terminal until their lifetime expires (maximum 12 months) or until you delete them using your browser’s functions.
You can access your cookie management panel to set the parameters for depositing and reading cookies.
How do I deactivate cookies?
Browser settings
The installation of certain cookies is subject to your consent. On your first visit to the Site, an information banner will be displayed informing you that if you continue to browse the site, the aforementioned cookies will be installed on your equipment.
Cookies or tracers enable you to take full advantage of the Site’s functionalities. If your browser is configured to refuse all cookies or trackers, this may prevent you from using some of our services, for which L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS cannot be held responsible.
Contact forms
General contact form
Accessible from the top of every page via the envelope icon and from the bottom of every page in the site menu under contact.
The data is transmitted by the user of the site who wishes to send a comment or report. The information collected from this form is sent to the department responsible for managing comments on the L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS site. Your data will be kept for a maximum of 36 months.
Accessible via the “contact us” button on the seminars and professional events pages.
The data is transmitted by the user of the site who wishes to make a comment, request a quote or book services.
The information collected from this form is sent to the department responsible for managing reservations for services on the L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS website. Your data will be kept for a maximum of 36 months.
Contact form for tourism professionals
Accessible via the “Espace pros” in the “contact us” button.
The data is transmitted by the user of the site who wishes to send a comment or make a request.
The information collected from this form is sent to the department responsible for managing development and partner relations on the L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS site. Your data will be kept for a maximum of 36 months.
Service provider form
Accessible from each service provider page via the envelope icon and the “write to the owner” prompt. The data is transmitted by the user of the site who wishes to send a comment or make a reservation to the owner. The information collected from this form is sent to the owner and is only used for this purpose by L’OFFICE DE TOURISME DU PAYS DU VIGNOBLE NANTAIS. Your data will be kept for a maximum of 36 months.
Your rights
In accordance with the provisions of the Regulations applicable to the protection of personal data, you have the right to access, rectify and delete data concerning you and the right to obtain a copy of the personal data we hold in a structured electronic format (portability).
You also have the right to object on legitimate grounds to your personal data being processed, and the right to object to your data being used for canvassing purposes, particularly commercial canvassing.
You can exercise your rights by sending us your requests by post to the following address Office de Tourisme du Pays du vignoble nantais, 6 rue Saint Nicolas, 44190 Clisson or directly via our personal data processing form.
We undertake to reply to these requests within one month of receipt of the request. This period may be extended by two months, depending on the complexity and number of requests received.
In the event of a dispute concerning the exercise of your rights, you may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés.
Data retention
We will only keep your Personal Data for as long as is necessary and proportionate to the purpose for which it was collected, i.e. for a maximum of 3 years from the last time you interacted with us on your own initiative (e.g. logging into your account).
After the aforementioned periods, your data will be purely deleted.
Updating of this confidentiality policy
This confidentiality policy may be amended or modified at any time.
You are invited to consult it regularly.
For more practical information on exercising your rights, we recommend that you consult the website of the Commission Nationale Informatique et Libertés, and more particularly the page https://www.cnil.fr/fr/comprendre-vos-droits.
Last modified: 10 December 2025